STEP 1: Shoot us an email to firstname.lastname@example.org or call us to inform us of the issue you are having with the merchandise prior to shipping the item.
STEP 2: Package all contents in a shipping box or wrapping. Original boxes and tags must be included with your item. Packages received with shipping tape or postage label attached on the item directly will be refused or may be subject to an additional 30% restocking fee.
STEP 3: Mail your package to:
Doki Doki Desu
1352 W 5th St
Ontario, CA 91762
Returns are accepted under the following conditions:
- Within 14 days after purchased date
- Merchandise must be returned in new/unworn condition with all of its original packaging (plastic wrapping, paper inserts, etc).
- All contents are packaged within a shipping box or poly-bag (returned packages with missing or damaged contents will be charged up to 30% restocking fee)
- Return shipping is at the customer's expense.
- Doki Doki Desu does not accept COD (cash on delivery) which will be refused with the shipping courier.
Returns are processed within 1-2 business days after package has been delivered to us. A confirmation e-mail will be sent after the return has been fully processed, with your refund or exchange details. To maintain the original condition of the product, Do not tape or apply the return label to the original box. Please package all contents inside a shipping box or poly-bag. ALL SALES ARE FINAL for items on sale or clearance items and international orders.
Returns for a refund will be processed back to the original form of payment. Original shipping and handling charges are non-refundable - customers are responsible for the return shipping.
Exchanges are processed based upon availability of in-stock items. In an event the exchange is not available, the customer will be notified right away.
INCORRECT / DEFECTIVE ITEM
In the event that an incorrect/defective item is received, the customer please contact us right away and we will have this resolved for you. Any returned merchandise with obvious signs of damage will be refused and returned to the customer expense or charged up to 50% restocking fee.
UNDELIVERABLE / REFUSED PACKAGES
Packages returned with failure delivery (multiple delivery attempts, insufficient address information, refusal, cancelled after shipment, etc.) will be subject to a $10 restocking fee. Restocking fee will be applied to the final refund amount. If the customer would like us to reship the item, customer will need to contact us prior to the refund, to process his/her request. Reshipping charges may occur (varies by case). Undeliverable packages for international orders may be subject to abandonment. In this situation, the customer will not be eligible for any refunds.